Refund policy

30-Day Return Policy

You have 30 days after receiving your item to request a return.

To be eligible for a return, the item must be unused, in the same condition you received it, and in its original packaging. Proof of purchase is required.

How to Start a Return

Email lumioshopsupportt@gmail.com with your order number and reason for the return. If your return is approved, we will provide the appropriate return address and return instructions by email. Please do not send items back without first requesting a return.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If an item is damaged, defective, or incorrect, contact us as soon as possible with your order number and clear photos so we can review the issue.

Non-Returnable Items

Items that show signs of use, damage caused after delivery, or missing original packaging may not be eligible for return. Gift cards, if offered, are not returnable. Contact us if you have questions about a specific item.

Exchanges

If you would like a different item, contact us first. Depending on the situation, we may ask you to return the original item and place a separate order for the replacement.

Refunds

After we receive and inspect an approved return, we will notify you whether the refund is approved. Approved refunds are issued to the original payment method within 10 business days. Your bank or card provider may need additional time to process and post the refund.

If more than 15 business days have passed since we approved your refund, contact us at lumioshopsupportt@gmail.com.