Shipping policy
Shipping Policy
Last updated: September 8, 2026
Thank you for shopping with Lumio. This Shipping Policy explains our order processing, shipping rates, estimated delivery times, tracking, and how we handle delivery issues.
Order Processing
Orders are typically processed within 1–3 business days after payment is successfully completed.
Business days are Monday through Friday, excluding federal holidays. Orders placed on weekends or holidays will begin processing on the next business day.
During holidays, promotional events, or periods of high order volume, processing may take longer than usual. Once your order has shipped, you will receive a shipping confirmation email with tracking information when available.
Shipping Destinations
We currently ship to eligible addresses within the United States.
Shipping availability is determined at checkout based on your delivery address. We do not ship to addresses that are not accepted by the available shipping carriers.
Shipping Rates
Shipping rates are calculated and displayed at checkout before payment is completed. Rates may vary depending on the delivery address, package size, order weight, and selected shipping method.
Any free-shipping promotion will be displayed on our website or automatically applied at checkout when the applicable conditions are met.
Estimated Delivery Times
After your order has been processed and shipped, standard delivery generally takes approximately 3–8 business days.
Delivery times are estimates and are not guaranteed. Actual delivery may be affected by carrier delays, severe weather, holidays, incorrect addresses, service interruptions, or other circumstances beyond our control.
Order processing time is separate from shipping time.
Order Tracking
When tracking is available, you will receive a shipping confirmation email containing your tracking number or tracking link.
Please allow up to 48 hours for the carrier’s tracking information to update after receiving your shipping confirmation.
If your tracking information has not updated after 48 hours, please contact us at lumioshopsupportt@gmail.com.
Incorrect or Incomplete Addresses
Customers are responsible for providing a complete and accurate shipping address at checkout.
If you notice an error in your address, contact us as soon as possible at lumioshopsupportt@gmail.com. We will try to update the address before the order is shipped, but we cannot guarantee changes once processing or fulfillment has begun.
Lumio is not responsible for delays or failed deliveries caused by incorrect or incomplete addresses provided by the customer. Additional shipping charges may apply if an order must be reshipped.
Delayed Orders
Carrier delays may occasionally occur after an order leaves our facility.
If your order has not arrived within the estimated delivery period, please:
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Review the tracking information.
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Check around your property and with other household members.
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Contact the shipping carrier for an update.
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Email us at lumioshopsupportt@gmail.com with your order number if you still need assistance.
We will help review the shipment information and determine the appropriate next step.
Packages Marked as Delivered
If tracking shows that your package was delivered but you cannot locate it, please:
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Confirm that the shipping address on your order is correct.
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Check around the delivery location, mailbox, front desk, or other secure areas.
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Ask household members, neighbors, or building staff whether they accepted the package.
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Allow up to 24 hours, as some carriers mark packages as delivered shortly before completing delivery.
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Contact the carrier directly if the package still cannot be found.
If you still need assistance, contact us at lumioshopsupportt@gmail.com with your order number and tracking information.
Lost Packages
If tracking does not show delivery and the package appears to be lost in transit, please contact us. We will review the shipment and, when appropriate, work with the carrier to open an investigation.
Any replacement or refund will be considered after the carrier’s investigation and based on the circumstances of the shipment.
Damaged or Incorrect Items
Please inspect your order upon delivery.
If your item arrives damaged, defective, or incorrect, contact us as soon as possible at lumioshopsupportt@gmail.com. Include:
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Your order number
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A description of the issue
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Clear photographs of the item
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Photographs of the packaging and shipping label
We will review the information and help resolve the issue.
Order Changes and Cancellations
If you need to change or cancel an order, contact us as soon as possible.
We cannot guarantee changes or cancellations after an order has entered processing or fulfillment. Once an order has shipped, it can no longer be canceled and will be subject to our Refund Policy.
Returned or Refused Packages
Orders returned to us because of an incorrect address, failed delivery attempt, refusal, or failure to collect the package may be eligible for a refund after the item is received and inspected.
Original shipping charges and any return shipping expenses may be deducted from the refund unless the return was caused by an error on our part.
Contact Us
If you have questions about shipping or need help with an order, please contact:
Lumio Customer Support
Email: lumioshopsupportt@gmail.com
Please include your order number so we can assist you more efficiently.